Privacy Policy – Titan Trade Services Ltd

Our Privacy Policy

Background

Titan Trade Services (“we”, “us” and “our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

How We Use Your Information

To respond to inquiries and service requests
To improve our website and customer experience
To send updates or promotions (if you opt in)

1. Data Controller

Titan Trade Services is a limited company registered in England under company number 16717949. Our contact details are provided below. We are the data controller. This means we decide how personal data is processed and for what purposes. Our contact details is as follows:<br >
Email address: info@titantradeservices.com
Contact number: 0795 626 0924
Postal address: 71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ

2. What Does This Notice Cover?

This Privacy Notice explains how we use your personal data; how it is collected, how it is held, and how it is processed. It explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions usings the details in Part 1.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict (i.e., prevent) the processing of your personal data.
f) The right to object to us using your personal data for particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision making and profiling. We do not use your personal data in this way. Part 6 explains more about how we use your personal data..

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioners’ Office.

For questions or concerns, reach out to: info@titantradeservices.com

5. How to Complain

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioners’ Office. Their contact details is as follows:

Telephone number: 0303 123 1113 (Mon to Fri between 9am and 5pm (excluding bank holidays)).

Website: https://ico.org.uk/make-a-complaint/

We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us at first instance.

6. What Personal Data Do You Collect and How?

We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any special category or sensitive personal data, or data relating to children.

How Data is Collected	Examples of Data	Why It’s Needed
Directly from customer (phone, email, text, WhatsApp, in person)	Name, address, phone number, email, details of work required	To provide quotes, schedule work, and communicate with the client
Website enquiry or contact forms (if used)	Name, phone/email, property/job details	To respond to enquiries and provide estimates
During site visits / surveys	Property access details, parking info, special instructions, job notes, photos of property (before/after)	To plan, carry out, and complete the work safely and accurately
Quotes, contracts & invoices	Client name, address, job details, payment terms	To formalise agreements, issue invoices, and keep records
Payments	Bank account name/number (via transfer), payment records, receipts	To process payments and meet financial/tax obligations
Customer communications	Emails, texts, WhatsApp messages, call records, notes from meetings	To manage the customer relationship and handle queries or complaints
Marketing (only if consent is given)	Email address, Social Media, phone number, marketing preferences	To send offers, updates, or news (if opted in)

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

Type of Personal Data	How We Use It	Legal Basis
Contact details (name, phone, email, address)	To communicate with you, arrange site visits, provide quotes, confirm bookings	Contract (to deliver services)
Property details (address, access info, notes, photos)	To plan and carry out work at the correct location, ensure safe access, and keep a record of completed works	Contract / Legitimate interest
Financial information (bank details, payment records, invoices)	To process payments, issue invoices, provide receipts, and meet accounting/tax obligations	Contract / Legal obligation
Communication records (emails, texts, calls, notes)	To manage your enquiry, provide customer service, and handle complaints or disputes	Legitimate interest
Photos of work completed	To keep records of work done; with your consent, may also be used for marketing/portfolio	Legitimate interest / Consent (for marketing use)
Marketing preferences (email/phone opt-ins)	To send offers, updates, or promotions if you have agreed to receive them	Consent

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept);

Type of Personal Data	Retention Period	Reason for Retention
Customer contact details (name, phone, email, address)	Up to 6 years after last job	To maintain records of services provided, handle repeat business, or resolve disputes
Property/job details (access notes, parking info, job notes, photos of works)	Kept for the duration of the job + up to 12 months	To complete the work, handle snagging/follow-up issues; deleted once no longer needed
Quotes and contracts	6 years from the end of the contract	Required for legal, contractual, and insurance purposes
Invoices, payment records, receipts	6 years (as required by HMRC)	To comply with UK tax and accounting regulations
Communication records (emails, texts, call notes)	Up to 3 years	To manage customer relations and resolve disputes
Photos used for marketing (with consent)	Until consent is withdrawn	Only kept while needed for promotional purposes
Marketing contact details (opt-in mailing list)	Until consent is withdrawn	To send updates or offers, but deleted if someone opts out

9. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

10. Do You Share My Personal Data?

We will not share your personal data with any third parties for any purposes, subject to the following exceptions:

Accountants/HMRC (for financial compliance).
Subcontractors (only if they need client details to do the work).

11. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on this website. This Privacy Notice was last updated on 3 October 2025.